What is Information technology?

The Various IT Support Services

Computers have simplified our lives in many productive ways that we don’t even want to imagine a work or service not involving them...

Information technology

The IT support services

Every organization comprises an information technology department or IT department in short, in where they cater to the various needs of their business...

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The Various IT Support Services

Computers have simplified our lives in many productive ways that we don’t even want to imagine a work or service not involving them. Due to their unrealistic rapidity, productivity, and simplicity we are highly depended upon them for our day-to-day activities. And this is the demand companies like netwerkkabel are busy satisfying.

Technology and computers go hand-in-hand to transform this world into a sophisticated futuristic entity where you can achieve anything and everything in a fraction of few milliseconds. When you think of the words computer and technology, your mind automatically remembers the most influential domain of the era, the ‘Information Technology’, where within it lies the flourishing future of the world.

What is Information technology?

Information Technology is the application of computer systems, software and other communicating mediums like the internet, telephone etc. to securely store, collect, retrieve and transfer data between the relevant parties. The data that is being talked about here varies with each sector and thus the processes and challenges encountered are specific to the field.

Although there are many electronic devices actively involved in the entire practice of information technology sector, for laymen, it will always be that sector, which skillfully resolves their problem with the help of computers and internet.

The IT support services

Every organization comprises an information technology department or IT department in short, in where they cater to the various needs of their business for the smooth and quick functioning of their organization and/or to satisfy the end-users or their customers.

That is, certain IT services are specific to the organization like employee portals, internal server issues, PC issues etc. and certain other involves the demands of their customers like internet banking, live chat services etc.

While few organizations have these support services in-built, others may choose to outsource them, especially the start-up companies and small businesses, which couldn’t afford to maintain them within their organization for the obvious reason of high-cost involved.

Types of IT support services

The IT support services vary with the various demands of the enterprise and predominantly involve hardware services, software services and customer relationship services. We will discuss the salient support services that are commonly used in most of the organizations.

  • Network configuration service

The network configuration service is the setup of networks that depicts the flow of communication among the organization and/or the other entities involved with the organization. By setting up of networks means various hardware and software related configurations that facilitate the communication and aids the effective sharing of information among the various authenticated users of the organization. In simple words, it allows different computers to communicate with each other and share vital information.

These communications might be,

  • Private – Specific to the organization involving sensitive data transfers.
  • Public – This may involve customers or the end-users, allowing them to access the relevant information required by them.

This service includes the following common activities like

  • Router configuration
  • Host configuration
  • LANsetup
  • Software installations etc.
  • Data backup and recovery service

Data is the critical element of the organization, the loss of which can be truly devastating leading to organization’s downfall. Hence it is considered highly significant to store them securely so that, in the case of any unforeseen data loss or network communication disruptions, the backup comes as the savior and allows the business to continue normally without any interruptions.

The Data backup and recovery service looks after the efficient ways of storing the data and retrieving them later when in need. These data can be stored in external storage devices like disk drives, tapes, external hard drives and more recently and popularly by using cloud concept of storing.

  • Network security

Any network is vulnerable to potential threats from unethical hackers and harmful virus and is highly required to employ impregnable methods to secure them. Network security service is the application of various protocols and policies that restrict any illegal access of data by unauthorized users. By utilizing various advanced authentication policies and data encryption methods you can make sure that no one steals your data and cause harm to your business and clients.

It also involves the activity of installing firewalls, anti-virus software, updating the security patches etc.

  • Live chat service

The most popular and highly favored customer service is the live chat service, in where the customer visiting a website if encounters any problems or queries, can instantly chat with the available customer care representative who helps in resolving the issue immediately or suggest possible ways of resolving the issue.

Any organization that involves direct customer participation like banks and other online service providers can get benefitted by this live chat service, by avoiding the tiresome practice of IVR communication.